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Children’s Clothes: Customer Testimonial

January 7th, 2010 No Comments

I’d like to take this opportunity to tell you how much I like your products. We bought some tops for my son a while back and he finds them very comfortable, and he looks great in them. They don’t fade much with washing, either. We’ll definitely be back in the future.

Happy new year!
Salima, 2010

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Selling Childrens Clothes Online: Customer Testimonials

December 1st, 2009 No Comments

Some times a few a single customer comment can make all the difference:

I have just found you on facebook and wanted to say thank you for the lovely t-shirt dress I bought from you for my daughter over two years ago – it still looks fabulous and is my daughters favourite dress so has been worn over and over again. It still holds its shape and although a little short for her now (due to children growing taller!) she uses it with leggings. It will then be handed down to my younger daughter. So glad you are doing so well. Anna

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The Importance of Customer Feedback

September 6th, 2009 No Comments

One of the disadvantages of running a small and relatively new business is the lack of input from other people.  The decisions on what to stock and what will sell is a combination of studying sales figures and a gut feeling.  However, I am very conscious that good ideas often spring from bouncing ideas off people.

To overcome this problem I have made the decision to be more open about the problems we face.  So as we create the KSBKids’ vision we will increasingly listen to our customers and involve them.  We will gather and digest customer ideas and comments and incorporate their intuitions into our offering.  From day one I should have appreciated how customers are our greatest ally, but admittedly it has taken a little time to fully appreciate this.  Sometimes it is easy to feel that asking for help and advice shows vulnerability.  But does it really? Surely customers do know best!  At the end of the day we need to provide products that meet their needs.

Recently, we sent a newsletter out asking for customer feedback…. Do customers prefer our wide or narrow tops?  What colours would they like? ……etc.  I am humbled and so appreciative of the feedback we received. May I take this opportunity to thank everyone who took their time to send us an email, write on the KSBKids Facebook page or comment on the blog post!   To show our appreciation, please enter “feedback” next time you order from us and you will receive a 15% discount.

From now on I will trust my instinct to be transparent, honest and open with customers. I will never again hesitate to ask for customer advice.  Customer feedback and interaction is a core part of the business we try to build so please don’t ever hesitate to get in touch.

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Mr Taximan and Les the Window cleaner

June 3rd, 2009 3 Comments

Lately everything has got to me a little more than usual. There is no doubt I work too long hours. I do so because I am the sole breadwinner, because I want to succeed, but if really honest I also think I at times use work as an ”escape route”.

By sitting in my little office, working away on the computer, I avoid the lonely evenings in front of the telly. Am I in fact kidding myself by always finding work to do? Am I avoiding the reality that I am single and in fact there is no one to chat and cuddle up to?

Do you know what…………… I dont really know the answer to that. But there is no doubt that in some ways setting up KSBKids haven given be something to focus on through the whole divorce process.

Finding yourself as a single mum at the end of your thrities is not fun. There are many people worse off than me. But I like anyone else have days where I start to doubt myself, – what did I do wrong? Will anyone ever love me again? Who will want me with 2 kids? Some days I am fine, in fact even happy with my single status, but other days does unsettling thoughts sneak up on me and I end up feeling a little uncertain and insecure.

My emotions feel more extreme than they ever have done previously. Little things can rock my confidence, but on the other hand just one nice comment from a customer can make my day.

Yesterday, tired and over-worked, kids and soon to be ex-husband playing up (yes I did consider putting the kids on ebay – 2 for the price 1 and no I wont disclosed what I considered doing to my ex but pleasent it wasnt ) I had one of those days where I had had enough and my confidence was simply not at its best. One of those days where the insecurities gain strength…….

But life is funny and very unpredictable.

Late afternoon there was a knock on my door. To my surprise it was my local Taxi driver. He has on numerous occasions taking me to the airport etc. but if  honest  he has also on more than one occassion had to listen to me when I have been rather intoxicated……..well yes drunk I guess!  Can I just here point out that Mr Taxi Driver is happily married and at least 20 years older than me!!!!  During these trips we have talked about being single, exhusbands, arranged marriages, food and how he used to run an Indian restaurant.

Yesterday, he knocked on my door to inform me that at 8 o’clock this evening he is bringing a complete Indian meal round to my house.  I was so surprised, laughed and asked him why………………..”because you are a nice person and you have always been very respecful to me”. 

How nice is that? He will never know, but he picked the right day to be nice to me – just when I was starting to feel a little insecure he reassured me that I am not that bad after all.

And listen to this, it gets better…………….. Les the window cleaner is taking Frances (neighbour and top friend) and me to the pub on Friday evening………..why “because we are his best customers”!!!!!!!!

So this is the week where Mr Taxi Driver cooks me a meal and Les the Window cleaner takes me to the pub. Why did I worry about being single and lonely?

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Customer Feedback – It makes my day!

April 30th, 2009 No Comments

A customer left a very nice message today saying how pleased she was with the goods – It simple made my day!  Little things and achievements like that make all the difference.

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How important is customer service?

April 29th, 2009 No Comments

I think it is so important to interact with customers, quality and sound customer service are the very core of www.ksbkids.com

We encourages customers to rate products and will happily display both positive and negative comments on our website.  Why do we do that because we have confidence in our products and are open minded enough to listen to and learn from customers.

So please do get in touch.

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